I may like their products, but the poor customer service and long waits for order processing are not worth it. It has been a week since I ordered, it is still "processing." Vichy.ca states delivery orders will be processed in 24 hours. They did not reply to my email or Facebook message. The first time I called, the customer service line "was not taking calls due to high volume," and the second time I waited 15 minutes for useless information. "There are delays in the warehouse due to high order volume." So basically they have poor customer service and are irresponsible and do not prepare for the holidays. Well, more like they want as much profit as possible and can't be bothered to hire extra staff at holiday time...unreal.