Emma
Where are my doors?! I ordered 4 doors on the 1st April and waited patiently. By the end of the month I called Vibrant Doors to find out where they were. It turns out one door was out of stock and they were waiting for the full order to be available to be in stock before shipping. Fine, apart from the fact the final door won't be available until the end of June/start of July!! That's three months after I ordered and NO ONE at Vibrant doors had been in touch to let me know the situation. The options they have given me for delivery are not great - they want me to pay and extra £45 to source a door from elsewhere! They need to update their website with stock levels or at least tell you your items are not in stock straight after you've ordered rather than just keeping your money for a month and keeping quiet. Vibrant Doors have broken the distance selling regulations and I'll be reporting to Trading Standards. Customer service is really poor. I have emailed but received no reply.
2 years ago
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Vibrant Doors has a 3.8 average rating from 295 reviews

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