I can't even put in to words how bad Viagogo are. We bought two tickets for the titans vs chargers game this Sunday at Wembley. We still haven't received them and the UPS tracker says they have no trace of the order whilst an email from Viagogo has the status of "delivered". We paid £600 for two tickets and arranged travel, hotel etc. I have emailed several times and phoned. The call centre is absolutely atrocious. The stupid woman didn't understand a word I said and was very unhelpful. Absolutely devastated as have been looking forward to this for months and if I'm honest I'm not even sure pursuing a refund of our hard earned money will be worth it. Please please PLEASE do NOT use this company. They have nothing but bad reviews and I'm surprised they haven't been shut down.