Appalling and useless service. First experience with them and will never use again. Bought a last minute ticket on the way in to work, when I got confirmation email with address with instructions I would need ID to collect at collection centre I called to ask if email and credit card would suffice as I wouldn’t have time to go home for passport and travel to the city centre to collect ticket before the event this evening as I work the other end of town. The first person said he couldn’t do anything about it it was policy. I asked to speak to someone more senior, explained my situation, could they ask Mail Boxes etc to release the ticket to me without my passport. He said he would look into it and call me back. He never did. By lunchtime I decided to try and sell the ticket realising I’d never make it in time as I hadn’t heard back. I tried listing it but had problems with the site so I called - twice. The second time I was told they could see the listing but it wasn’t activated so they would ‘escalate’ it to their dept to make it live. Plus ‘ah great, it should sell fast, it’s a popular evevt’ That was at 12.30. I received an email from them but when I looked on the site at 2.30 I couldn’t see my listing so called again. I was told the same thing, it would be listed soon, not to worry. 3.30 still nothing so I emailed and was told to be patient and apologies (again) for the ‘unusal delay’. I asked WHY the unusual delay? Was there a problem? At 3.45 and again at 4.45 I received emails saying the ticket couldn’t be listed as it was too close to the event and ‘therefore make sure you will collect the ticket’!! Yeah, right. Couldn’t have told me that at lunchtime when i specifically askes?! Have lost time and money. Totally useless company and service. I recommend you DON’T use them!