I have ticked the one star as there is not a zero review status. Firstly do not ever take your beloved pet to this vets. They are purely there to empty your wallet. I took my cat to the Oldbury site on Good Friday morning as she was really unwell and our suspicions were correct that she had poisened. On telephoning the vets they told us to bring her in straight away. On arrival the vets was completely empty and was made to wait in reception for 25 minutes whilst my cat was clearly in distress. i could hear members of staff laughing in the rooms behind reception but still no one came out until i made a comment to the receptionist on how long i had been waiting and that this was an emergency. The vet eventually examined her which took about 5 mins and cost £160.00. the vet then recommended blood tests to confirm that she has been poisend then proceeded to show me print out for one overnight stay whilst she was on a drip which would have cost me £1270.00 pounds. My cat died in my arms 7 hours later in excrutiating pain and at a cost of £614.00. I feel this is just a business to make money and not in the interest of aleviating the pain and suffering of animals..