Absolutely rude. Are pet got transferred here to be hospilised overnight and as soon as we walked though the door it was money this money that nothing to do with our pet. When we then told then we had insurance they tried telling us they don’t take direct insurance claims. When we called them on it and said the insurance do pay them direct because we have asked them the vet then started to change her story and say they would take him because he was their priority. Picked him up the next morning to take him back to his normal vet to be told that they hadn’t even medicated him over night. Would not recommend this vet to anybody