A week last Wednesday we were called by the North East Scotland referral centre our 11 month puppy was at to say that he needed a third operation for a septic infection and that after care would be critical to his survival. They recommend a transfer to the Vets Now hospital in Glasgow and we decided that given his age it was worth one more shot at fixing him. On the 3 hour drive to Glasgow I read some of the reviews online about Vets Now and began to be nervous at what we would find when we arrived. I therefore now want to take this opportunity to put other peoples minds, in the same situation as we were, at ease. Make no mistake that this hospital is amazing, the staff are highly skilled and extremely professional and without a doubt my puppy would not be alive with out them. Yes it is VERY expensive (it is the equivalent of a private hospital but with better! facilities) but this is your responsibility as loving owners to get the right insurance. There are no excuses of age or the fact the dog is a rescue (I have a 16 year old rescue who is covered the same as the puppy) so do your research and get insured for all eventualities - even 11 month puppies get critically ill. The hospital treated our Pup as if he was theirs but also treated us with consideration at all time including regular calls and updates. They also explained what the cost was and what the options were and I know lots of reviews on here mention the fact that money is their only goal but that's not the case at all they just want to make it clear what the treatment will cost (if you aren't insured or your insurance is capped) and further down the line you will be grateful for this. Appreciate I am on my soap box here... therefore Id also like to take this opportunity to thank, Nathalia (?), Emma, Dan and Liz (and all the others behind the scene that I didn't meet) for what they did to make sure my pup made his first Birthday.