Very is far from a perfect online store [what is?], but it's one of the most reliable. Items are usually in stock and delivered on time, and even though Very is arguably late in acquiring the latest releases, its catalogue is generally current. My experience with Customer Service has been favourable overall: the representatives help with account/order issues to satisfaction, though there are unfortunate occasions where one's lumbered with an assistant who seems rather obtuse or indifferent to complaints/criticisms, so is then forced to phone back in hope of speaking to somebody more on-ball. My only real gripe is the lack of detail in its website's product descriptions. This is especially so amongst electrical products, which have a very stringent return policy and where specifications detail is actually crucial. I understand the wish to be succinct, but there've been times where descriptions have been so vague that one has to gamble with ordering a product, only find out upon installation that it's not what was expected. When such an issue is reported, the customer service people seem reluctant to act on it. Very should have a reform on how it writes about its items; maybe then, more trust will form from buyers.