first time ordering from very - item arrived damaged phoned immediately was offered a discount which i declined as i wanted a perfect item - requested that new item be delivered and faulty one be picked up - told i would have to place new order and pay again - said no then was told they could extend me credit to do this - said no as i paid upfront initially and did not want a credit account - ended up cancelling whole order in a fury - and btw had to ask both people i spoke to to constantly repeat themselves as english wasn;t their first language NEVER AGAIN