Absolutely shocking service from very's warranty & insurance repair or replace service provided by a company I think is called 0800repair with the proverbial icing on the cake courtesy of DPD UK although they only delivered a poorly wrapped parcel, so they aren't really at fault. It took nearly 3 weeks for them to collect my faulty tv because they gave DPD my neighbours address so were knocking on the wrong door. My housemates days were wasted whilst she did me a favour and waited in for the collection several times whilst I was on holiday. Then once the Tv was collected they had it for nearly 3 weeks. Despite multiple calls and messages no one got back to me with whether they were fixing or replacing my TV, let alone if they had even received it from DPD! Then this morning it shows up on my doorstep, in a flimsy cardboard box loosely wrapped in bubble wrap with no fragile stickers on it. Guess what...It was even more broken than when I sent it off for repair! Completely smashed! The original fault was just the screen going black! No fragile tape or any notification for DPD that the box contained a TV! To top it off it took nearly 45 minutes on the phone today being passed from pillar to post & consecutively being cut off before I eventually got assurances they would be looking into replacing my TV. Literally shaking with anger after this amount of idiocy!