Unbelievable arrogance by Verisure's Case Manager named Luke
My household has been a Verisure customer since May 2016. In all those years, we have never called them into action. The only interaction has been My Verisure app (full of bugs, we stopped using it after a couple of years) and once every 3 years the change of the control panel battery.
Some would say we're the ideal customer...
Not Verisure...
Through gross negligence and awful customer service, Verisure have pushed us away.
WE BELIEVE IT WAS DELIBERATE; BECAUSE, AFTER ALL THESE YEARS, WE'VE GOT A MONTHLY FEE LOWER THAN WHAT A NEW CUSTOMER HAS TO PAY IF SIGNING IN TODAY.
Why am I saying this?
Between March 2022 and Jun 2022, Verisure set 6 (six) appointment to remove their own gear from our previous property and re-install it at our new property.
In each and every one of those cases, the Verisure engineer didn't show up - with no notice whatsoever.
Every time, it was ourselves who called to find out what had happened - and got a lame excuse: "the engineer was delayed at a previous job, we have to re-schedule".
The 6th time this happened, we informed Verisure Customer "Service" of our intention to leave; and they promised they'd contact us withing 3 working days to close the contract.
3 weeks(!) later, we got a call from Verisure - in the person of "Luke, Case Manager" (last name was never mentioned).
I for one couldn't believe the nerve of this gentleman:
- he pretended that everyone else at Verisure who interacted with us before was an incompetent; that all this happened because he (Luke) was on holidays (!); and that he "surely will sort things out" for us;
- when told that we don't trust Verisure anymore and have appointed another Supplier - Luke insisted we recommended somebody else to take over the contract;
- he kept calling back, asking whether we found the replacement.
All this strengthens the opinion on Verisure that we've formed throughout the past 4 months: VERISURE DON'T CARE ABOUT THEIR CUSTOMERS, ONLY THEIR BOTTOMLINE.
I'm writing this to raise awareness of Verisure's despicable behaviour - for the benefit of new and existing customers. While asking them to pay more and more money for a service which is 100% facade and 0% substance: their alarm is a toy, good only for deterrence purposes; in case of a real emergency - you're as protected with Verisure as you are without it.
1 year ago
Verisure UK has a
1.2
average rating
from
523
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.