"Dont ever expect to receive a refund if you send something back. There is absolutely no customer service whatsoever.
I sent back an expensive jacket the day after receiving it- and even though I have chased them weekly, i am yet to receive my refund 2 MONTHS LATER!
Totally incompetent staff, no one ever calls you back and I know this is a very common problem with Vente Privee. Would never use again- total scam."