Apparently didn't receive the registration of my VAX product so will NOT honour the extended warranty that the product was purchased with. Despite agreeing that the extended warranty was in place. ANd confirming the shop that I purchased the product from. They can date the sale of the product but the onus is entirely on the purchaser to ensure that the warranty information sent by post/email is actually registered with them. If they couldn't confirm the purchase I'd be more forgiving but any excuse to not have to honour the warranty and they'll take it. Shame as I liked the company but not buying from them again now.