We bought a vax in January 2019 from John Lewis. A few months in the power would cut out and stop working. Vax were horrendous to deal with blaming us for miss-using the product (it was used roughly once a week) stating all the filters needed to be washed and the whole hoover taken apart after every 3 uses. If they stated this on the sales websites then no one would ever buy a Vax product but the joke was my husband had been washing out the filters after every use. In the end they refused to even look at the hoover...repair or replace the product even though our legal rights. John Lewis stepped in and saved the day but if we had purchased from elsewhere we would be left with nothing but a broken hoover. How Vax can accuse you of lying that your hoover is broken down a telephone without even looking at it is beyond me. Shocking customer service which suggests they have massive problems as a company.