My Vax steam mop caught fire with no prior warning whilst in use, causing a bad burn to my hand which immediately required hospital treatment. Seven weeks on I am still no further forward with customer services, I have provided everything they have asked for at every stage - hospital records, photos of the burn, photos of the appliance. It was almost like they didn’t believe me at first, disgusting! They have examined my machine and have concluded that a cable failure took place but they have not recalled the product or warned other owners of this problem. They have offered me a measly amount of compensation which doesn’t even go a quarter of the way to the loss of earnings suffered, I have explained this to them and they have told me to get a Solicitor! I really expected better from a large company. It’s shocking!
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