We received a quote, paid the deposit and set up direct debit online, everything looked fine, then received text to urgently call. The operator went through the questions again, then the price increased by nearly double,. when we asked for deposit back, they said we have to pay a cancellation fee of £25, we had the quote for no longer than 30 minutes and the the operator said our standard cooling off period for consumers was not valid. K Gace
3 years ago
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from
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