I was unable to hear or understand what was being said to me due to the speed that she spoke and her strong accent I explained that the website was difficult to navigate as may question had yes & no answer? I explained that I had given the information to the best of my knowledge only to be spoken to like I was stupid the I was forced to take the insurance or face £25 administrative fee even though I only booked the policy on line 60 seconds before I was contacted by phone as I was still trying to complete the form to check certain details and change them as they we’re unclear on the web page I was then told pay £70 more for the insurance or loose the £25 as an admin fee! I will be speaking with the ombudsman regarding this and telling all my friends in face book about this con trick Totally dissatisfied no stars from me I will be using another insurance company after I’ve been to the omsbudsman!!