I placed an order with them for a Private Car Lease A few days later I received a phone call advising me that we had passed all financial checks but they couldn't source our vehicle in the requested colour and as a consequence we were offered alternative colours which I declined. The sales agent said he would go away and try some more dealers and try and source the vehicle in gun metal grey, later that day I received a call advising that one had been found and did I wish to proceed. I agreed to proceed and I paid the £500 fee they need to reserve the car and also confirmed the details for our Direct Debit. Later that we received an order confirmation for us to electronically sign for completion of the order. After signing the order confirmation we were told we would receive a phone call from the admin team within 48 hours, this didn't happen. I had to chase the order via phone a number of times. I eventually got through to the sales agent who was dealing with our order, he advised me that the order had been sent to the dealer but the dealer had not signed our order. If I hadn't persisted in chasing via phone I very much doubt we'd have actually been notified that our order hadn't moved anywhere. I was told by the agent I spoke to he would chase this up with the dealer and he would ring me back the following week. Today I received a call to advise me that the dealer would not sign the order for our car as they cannot release the car in a grey for the price they had advertised it at on their website. Again I was offered alternative colours to which I declined again, I had signed an order confirmation and made a £500 payment for the grey vehicle so that is the vehicle I wanted. I was told if I wanted the car in the grey colour I would have to pay £380 a month instead of the £322 as advertise by them so nearly £60 more than the original quote. I advised that is absolutely not acceptable and it sits with them as a company to resolve as they had let it get this far through the process. Throughout the whole process never was it mentioned about paying more than the original quote. They are still advertising on their website that they can source the car in grey @ £331 a month which based on this situation I very much doubt is actually being advertised correctly My partner spoke to multiple people regarding this situation and we were repeatedly told they would go away and speak to someone and see what they could do and we got absolutely nowhere and we are absolutely disgusted with the way it was handled. In the end nobody was able to help with our order and we have now ended up with a cancelled order as it has been decided that they cannot do anything to help us although I don't feel much was even done to try and resolve this issue. In my opinion they should have honoured the price they advertised the car at on the website based on the fact we had signed the order confirmation and paid the fee for it or as a company should have made up the difference. They are quite blatantly falsely advertising the vehicles and their prices and we have fallen victim to that this time. We are now in a very stressful and unnecessary situation where we are due to have a baby anytime in the next couple of weeks and we are now without a vehicle to be able to transport our family. This has left us both extremely stressed and upset and we will now have a number of weeks without a vehicle which is completely unacceptable thanks to them and they do not care. The way they conduct business is an absolute disgrace and I cannot believe they find this an acceptable way to deal with customers. As we have an order confirmation for our vehicle that was signed and payments were taken to reserve the vehicle I'm currently taking this down the legal route and consulting a solicitor and I will also be reporting the company to BVRLA & FCA as the way it has been dealt with was anything but satisfactory.