“I bought a rear roller for my Toyota proace and going by the information on the site I ordered the one recommended as it turns out i either ordered the wrong one or the wrong one was sent.
Contact was made to Van Guard about the wrong roller and what happened next was EXCELLENT customer relations from Laura Woodward and Jade Willingham who handled my issue proffesionaly and organised for a replacement roller kit to be sent out at no extra cost to my self. I would highly recommend this company
A genuine company who cares about their customers”
Posted 2 years ago
Hi Michael, Thank you for your feedback and please accept our sincerest apologies. We are on a mission here to eradicate every possibility and/or chance of mis-ordering items as best we can no matter what route they are ordered. With your feedback in hand we will investigate the order process for your Toyota proace roller kit and endeavour to fix any potential pitfalls to stop this happening again. Regarding your request for a roller kit with longer arms, I believe we do have these in stock for your Toyota Proace. We will email you directly just to clarify your Van's spec so we can rectify this for you.
All the best,
Van Guard Customer Service Team
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