This was quite literally the worst ever experience I have ever had when buying a product online and by far the worst customer service I have experienced anywhere at all. I saved up for months to buy a camera only to find when it arrived that there was a scratch on the inside of the lens. No problem , I thought, I bought an extra warranty with the product and besides there was a money back guarantee with product. I wrote to Value Basket to explain this and here is where my woes really started. The person on the other end of the email asked me to take photos of the camera first (the irony was not lost on me) so I did and sent them off. Several days later I got an email saying that there weren’t enough angles in my pictures so I sent more pictures. I won’t bore you with the details but nobody at this company seems to talk to each and they kept asking me to take pictures that I had already sent them and when I tried to tell this they just kept sending me the same emails asking for more angles etc. Very early on in the exchange I told them that I didn’t keep the box that the camera came in. After a MONTH of email exchanges I was told that because I no longer had the box it came in that they would charge me £70 for this. YES SEVENTY!!! Which is obviously insane and so now I am stuck with a camera I spent £300 pounds on which is faulty. Avoid these bunch of cowboy at all costs.