My experience with valuebasket was This was the worst shopping experience I've ever had! I ordered a samsung galaxy 4 mini for my husbands for xmas. The phone never worked, it kept jumping of the network. I emailed them 14 times and phoned several times, I was told the same rubbish time after time. I involved trading standards, they also didn't get much satisfaction. Valuebasket eventually emailed me with complicated instructions on how to return the phone to Hong Kong, however, by this time I had read the reviews and decided not to take the chance returning it. I didn't have any faith in them and didn't want the stress again! I took the phone to be repaired, however it was unrepairable. I also had to buy another phone. I wish I had read the reviews before getting involved with them. It was an expensive lesson! PLEASE DO NOT BUY FROM THIS COMPANY!!!