my complaint is the same as below , Luke Birkinshaw and Trevor reported the company would not honour the Service Agreement. I also had this problem last year which was the the first years service. My agreement was made with the sales rep Chris Royle who sold us the Boiler Deal. He no longer works for the company. Last year they did eventually service the boiler but will not service it this year. The woman I spoke to is disrespectful and unhelpful and very arrogant. Danielle is her name. We also had problems with broken floorboards twice on one occasion my daughter fell through the floor. After many phone calls the company did rectify the floor board problem but we are left with having to pay for a service which the company refuses to honour. B Brookes nee Branch