We hired a Luxury Select Plus caravan for our holiday but we were provided with a standard caravan that was, at best, a Bronze Plus. We asked at reception if they had made a mistake but they insisted that it was a top of the range caravan. We checked on your website and noticed that the very same caravan was for sale, it was a 2016 model and was priced at £34,000, it was in the "Family" category NOT the Luxury one. I also noticed that there were also several "Luxury" caravans for sale that were older yet were selling at nearly £70,000. This confirmed to me that this was NOT the luxury caravan I was promised. Although it was very clean it did not have an extractor fan above the cooker, there was a hole for one, this stopped me from using the cooker as the smoke alarm kept going off. I understand that the caravan descriptions on your website were only a guide and that layouts may vary but it is our belief that this caravan was not up to the standard shown on your website and we were very disappointed. It is unlikely that we will stay at any Vale Park sites again. We believe that we were misled. We have stayed in lots of different caravans over the years, ranging from Bronze to Gold Plus and the caravan at Woodland Vale was of a lower standard than any other we have stayed in. We are very unhappy.