Paid £7 for next day delivery for shoes for a wedding. Could not wait in 9am til 9pm and the courier did not leave them with a neighbour or in safe place, despite parcel being marked 'next day'. Hermes customer service were totally useless, refused to contact courier to arrange redelivery that same day, told me to contact USC, who only give an email address for customer service. Had to go without the shoes, which were eventually left with a neighbour 4 days later. Why not leave them the first time?! Still no response from USC 5 days after my email. Have also had to pay £4:50 to return the shoes! So it cost me £11 for unworn shoes. Will not buy from this site again - delivery service is not what is promised and paid for, impossible to contact them and you have to pay for returns!