Just posting an update - I think this is important to pass on: Someone from Urban Veda has emailed me. It really was a very nice email, very genuine & personal. They clearly really took the time to write a proper, detailed response. They said they have noticed the recent changes and will be working on restoring the product [and others] to their former glory. They were very certain about that, seemed very determined to put it right. The person [I don't want to give away who they are] who contacted me seems to have pretty much the same feelings about the product as I do - i.e. they're not happy about the changes & want to bring back the good old stuff. They are definitely a fan of the good old stuff. They said my "favourite moisturiser will exist again"! :) That was brilliant - really good news! :) They have also offered a refund, which of course I appreciate. I feel really mean about my previous post now! I'm so glad they're bringing back the product as it used to be - I'll definitely be buying it!