Lack of appreciation for loyal customers! I have booked the 2-Hour massage 11 times in total. So I would consider myself quite loyal. I also used to always refer new customers to their service. On several occasions before the selected therapist, I had booked cancelled on the day. Which was annoying but I understood and selected a new one. On one of these occasions, they tried to contact me to offer a different therapist but I missed the phone call. So I ended up waiting at home for my therapist who never turned up. I called them and they said that it was cancelled as I did not call them back. So I waited at home for nothing. They also did not refund the money I paid they kept it as credit which was fine as I booked next week. On my last experience, the customer service was terrible and I have stopped using them. I booked a treatment on the app for the following day and somehow made a mistake and booked it for the same day. The therapist showed up but I was at work. I contacted them to explain that somehow I got the booking process wrong. I asked for a partial credit as a sign of good will. I would have expected that the therapist was paid for his time but I was very disappointed when they said they would offer no credit at all. I was not asking for a refund but for a credit to be used on my next treatment. It's a shame that a company does not appreciate loyalty.