My vehicle is Mitsubishi Colt. For brake pads, disc, and drum changing they agreed for (60 + vat 12) = 72£. I requested them to change the drum alone. They gave the same bill amount of 72£. I asked them, they said "for an hour the labor cost is charged. What would happen if I asked to change everything? & Why they agree for an amount before works start? It seems the Universal Tyres is untrustable. Getting fear to leave the vehicle for full service. I humbly request your company to not do this for the people who believes and came to you. If a single customer gets hurts like this then there is no point in doing this business.