Absolute shambles (Universal- Thurrock) ... serviced car and ever since picking it up the service light kept coming on !!!! 4 times it went back.... eventually took it to fords who diagnosed solenoid sticking due to wrong grade oil used.... £450 bill - car serviced Jan 2021 Oil change and solenoid replacement needed Feb 2021 - referred to by manager ‘Rob’ as darling or babe ... not sure if he realises we are in the 21st century!! Basically answer provided was prove it’s not the right oil !!! So called the Motor Ombudsman’s and surprise surprise they have decided not to participate with the Motor Ombudsman so they are unable to pursue it for me .... that says it all really doesn’t it!! STAY CLEAR OF UNIVERSAL TYRES YOU HAVE NO WHERE TO GO IF THEY DAMAGE UR CAR OR PROVIDE A DISGUSTING SERVICE!! They obviously have no confidence in their own standard of work or customer service! Joe the previous Manager has left and it has massively gone down hill ... be very cautious about using any company that are not part of the Motor Ombudsman ..... they don’t join as they know they can’t be held accountable for their shoddy work! BEWARE PEOPLE !!!