Had the hoverboard for only a few months when it developed a fault. Contacted the company who said I had to arrange to post it back myself or buy their pre-paid return label for £17.50 to send it back, when it developed a fault under the warranty! They would not pay for the return leaving me no choice but to send it back or have a £300-foot rest!! Apparently, it is in their Terms that the customer has to pay for the return, Customer Service was not helpful and came across rude. Also delivered it to the wrong address that I requested on the return label. I would not recommend this company.