Worst product experience and This company has the worst customer service to go with it! It is impossible to speak to a manager and staff just respond with “ I can escalate this to a manager and a manager will be in contact by email” the Segway we brought arrived faulty, jolting unsafely to one side, we contacted them within the 30 days. We asked for a replacement but they insisted they walk us through some trouble shooting first that didn’t work. We asked for a free post label but as usual with this company they don’t like to reply but did send one out to us. We sent it back and we heve been promised the product is on its way on more than 5 occasions. it’s been 7 months and my son has no product and they are refusing a refund now saying, we informed them within 30 days but didn’t send it back within those 30 days, but this was due to the trouble shooting they made us do and waiting for a free post label that we realised arrived after returning from holiday without any communication from them that they had even sent one out to us. Con artists that pickpocketed my sons birthday money that he saved hard for! My son still has no money and no product 7 months on!