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"i have emailed many time to say i have not recieved my doctuments"
I was sorry to hear you had not received your documents after taking out insurance through ourselves, despite the fact you had provided us with more than one e mail address this should not have been the case as documents are automatically dispatched immediately following the sale.

As you will see from all the positive online customer reviews we are normally highly rated for our customer service hence the reason we were disappointed to find that you had to contact us again after the sale had been completed to further copies.
I apologise for this drop off in our service levels and I am very grateful for the opportunity to correct this error and I can confirm we have also posted additional copies to your home address.

Thank you for the feedback and thank you very much for entrusting us with your property insurance
UKinsuranceNET is rated 4.65 based on 463 reviews

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Alice, Customer Support