Thank you for your feedback and I apologise for the service you have received.
After further investigations into this, the comments you have made are in relation to the contact you have had with UK General’s claims department (your insurers) and not UKinsuranceNET. Once again I apologise for the service you have received from them as this is not something we expect our customers to experience when you unfortunately have to make a claim. I have spoken to UK General this morning and they have confirmed that this claim is still currently open pending further investigations.
I have tried to contact you this morning and would be grateful if you would contact me via 01325 346368 as I would like to progress this further on your behalf.
Claims and Complaints Officer