As a first time online shopper, i had serious doubts regarding the whole process and efficiency considering the disappointment stories i had heard of. You order shoes and get two left feet. But the UKduka team were excellent. Gave me the confidence needed for the first purchase and for sure i was not disappointed. Thumbs up for the great customer service and feedback. I am now a contact online shopper. In addition, the team also gives me guidance on which sites to visit when am looking for a particular item. Thanks again team. Am really enjoying this shopping experience with a whole range and variety of items to select from. If only the prices would drop a few shillings though...