It didn't start as up as a bad experience. No complaints about the order or delivery. The problem came when we had to return the items, unused and unopened. Customer service gave us an option of returning by a courier of our choice or using their collection service. We paid £75 to get the items collected and it has been 40 days later it still awaiting collection. Numerous attempts of contact have been made, by phone and email and with initial response and promises that it would be picked up in a couple of days and now all response has stopped. That is really upsetting, we feel like we've been robbed!