Store assistant ordered a dress to be delivered to my home address. 2 weeks later I am still waiting. Phone customer service on hold for 20 mins and still no response. Go onto live chat to be told my ordered was never processed even though I paid. Was told someone will call me back to process a refund. I don’t want a refund I want the dress I ordered and paid for in good faith. I am still waiting for the refund phone call. That dress was for a wedding in 2 weeks. I now have to find time to go and find another dress, which probably now won’t be on sale. With a limited budget I feel cheated and let down. Poor, poor service and won’t be shopping there again 😡😡