Rip off company just want the sale and no aftercare, customer service and supposedly technical department had zero knowledge of their product. Received defective flooring, was told that fitters had done the damage when I know that they had defiantly not as they where like that from the packets, sent pictures and had phone calls and emails with little response.Lots of excuses. The floor had to be laid with the defaults as my son was moving in 3 days after delivery. Rang to see what was going to happen after we paid over £600 for a flooring that was far from perfect. When I eventually had a response I was told we could send back the faulty boxes and they would replace them or give us 50 percent refund. As we had had to lay the floor because we hadn't had any response and needed it to be down. They said that nothing could be down as shouldn't have been put down. What a load of rubbish. I think they know they are sending out faulty goods and just wait to let you get on with it and then say that we have no rights as we had laid it. I could go on but i'm not going to waste my time. Please don't use this incompetent company!!!!!!!