I ordered flooring had it installed after 5 and a half months chips all along all over the place when it was butted up to the next piece, contacted t hem, filled out form, sent loads of pictures, but apparently their expert of 25 years could not see the faults, yet everyone I showed the pictures to could, is an obvious fault, but not according to them. I also had to answer lots of technical questions, which I did, my flooring was installed by a qualified flooring engineer, the stuff downstairs is poor quality and not fit for standard, but they will do nothing about it, so have contacted manufacturer, who is on the case. Second lot I bought have to say was superior quality and looks great. I have taken my case further, wrote to MD, not even had the decency tor reply. Will never use them again, funniest thing was they told me my cats needed their claws trimmed as they would scratch the flooring, I laughed so much at reading this nearly fell of the sofa. They they offered me a mop and some cleaning stuff, another laughable answer. Shameful way to treat customers. Will never use them again.