Most horrifying experience. Please note this website provides real reviews, where other big names as fake pilots immediately remove any negative reviews... Most horrifing experience ever Dodgy seller, I am reposting this review due to Trust pilot removing it due to it not representing genuine experience which most customers have with UK Flooring. I bought oak plank honey laminate flooring. I received different flooring, different colour and different name on the packaging - oak planked honey. apart of that part of the order arrived damaged. The delivery man insisted on putting only 1 pack as damaged. I was not advised that I need to input in the delivery note that many packs are ripped. The customer services after sale if you have any problems is not existent. I contacted the seller and they advised me that the flooring is exactly what I ordered and that the colour difference is due to the "colour variation". UK flooring agreed to take the ir order back and refund £66 less. I got another email saying that they will take 18 packs o0nly out of 25 ordered and that I did not tell them that there was anything ripped. so bear in mind to report immediately the tinniest damages....as they will insist on you accepting the flooring but if you would want to return it suddenly the tiny bit of open packaging won't be good, even if this is how it was delivered. They are such a rip off, they provided a different sample, then sent different cheaper flooring which is sold in fact elsewhere as well at a cheaper price. Apparently there were 2 "experts" checking the pictures I sent and the sample and the flooring looked the same for them and the colour difference and slightly different pattern is due to the "variation". Somehow those experts did not see that samples from 2 different shops looking exactly like the flooring delivered. Somehow their flooring looked like their sample in spite of so many differences. Trustpilot's Compliance Team reported this review 2 hours ago for violating Trustpilot guidelines.