ordered a heritage toilet seat. Faulty - poor quality hinges. This wasn't Bathroom store's fault. When I phoned up to request a replacement - phone was answered quickly and young man was polite. I was asked to send photo's of faulty seat, which I did. However I didn't hear anything more until a few days later, I saw an email from a carrier with a delivery date, so I assumed that this was a replacement toilet seat - although I had not received any notification from UK bathroom store that this was going to happen. I received the new toilet seat - but it was the wrong colour - don't know whose fault this was. A couple of hours later another courier turned up wanting to collect the faulty toilet seat - again I wasn't informed by Bathroom store when this was going to happen. I phoned again to explain that the wrong colour had been sent. Young man said he would arrange for another toilet seat and this would be delivered on the same day as the wrong toilet seat was uplifted. He told me that someone would email me to let me know when this was going to happen. The next day a courier delivered another toilet seat - but when I opened it, it was the same faulty toilet seat that I had sent back the previous day. This time it was the courier' fault. When I phoned bathroom store to explain what had gone on - he apologised and told me that it did appear that the courier had re-delivered a "return". He asked me if I could parcel up the two toilets seats into one package. This I did, which believe it or not took me 3/4 of an hour plus copious amounts of parcel tape(which will end up in landfill or the ocean!) as I had to try and use the cardboard from the delivery to cover two toilet seats. He also told me that the replacement toilet seat had not been re-ordered. So - from my original order on 7th May and three toilet seat deliveries and one collection plus one collection pending, on 22nd May, I am still waiting for a new toilet seat. If Heritage had supplied a toilet seat of acceptable quality- then this saga wouldn't have happened - however, UK Bathroom store has not kept me informed of subsequent events and it had just been fortunate that I have been in, when the delivery men have turned up.