It took 22 days from the order to the delivery. I had to call UK bathroom store approximately 10 times during that waiting period. The explanation given was "1st batch of bath tub from Germany had a crack and sent back and new batch is coming in about 1 week time" The newly mentioned delivery timing was also delayed by 3-4 days. if that is product defect and beyond the supplier's control, then I accept that, but I would have appreciated some phone call or email updates with apologies from the UK bathroom store. Instead, I was the guy to call again and again to chase them to act. My site builder was totally frustrated about the delay caused. At least, UK bathroom store did the product quality check before dispatch, which I appreciate at least, that is why I am not choosing "very poor"