U K Bathroom Store has a fairly rigid returns policy. If you exceed the time limit, even if the goods have remained unopened, they will not accept them back. So you need to watch out on that one. I ordered a toilet, which arrived in 3 boxes, one for the toilet bowl, one for the cistern and one for the toilet seat. They were on a pallet and Palletforce would only deliver to my front door. So I had to releases the boxes and carry them in to my house with no help from the driver. Even B & Q’s delivery agents bring the stuff in. The goods were of excellent quality.