We had a fault on our underfloor heating resulting from a leak from the flat above. Water had soaked under the laminate flooring and found its way through the screed causing an electrical leak to earth which tripped our supply. We waited 3 months hoping the floor would dry out and clear the problem. We regularly tried turning on the heating to no avail but eventually decided to “bite the bullet” and try to get it fixed. I found UFH through an internet search and was immediately impressed by the quality and informative content of their site. When I spoke to Vicky it was clear that I was dealing with a professional who was able to accurately diagnose what I needed based on the limited information I could give her. I was pleasantly surprised by the fixed price quoted and the ease of arranging for the work to be done. On the day Brad the UFH engineer arrived early and waited outside until the 7:30 appointment time. He quickly identified a fault on our system which had probably been there since installation and a second fault caused by the water ingress. He dug up a small area of the screed, repaired the 2 faults and heated up the system to show that the current was flowing properly. The holes were sealed up, everything was tidied away and the job was done. The report written by Brad was sufficiently detailed for my insurers who refunded the cost of the work. The system has been running for 6 weeks without problem and the flat has now dried out, ready to replace the water damaged flooring. I can honestly say that UFH are a professional and highly competent firm. I would not hesitate to recommend them.