The purchase of my new home (a modern 2 bed flat) eventually happened on 3 Feb, despite all the Covid related issues and a probate delay. I have a lot to do before I can move in during the beginning of March. Decorators started work on 8 Feb and they quickly pointed out that the UFH in the open plan kitchen/living area was not working and that I should get it looked at urgently. Fortunately I quickly decided to go for specialist help, googled and found UFH Services. I was called back very promptly by Vicky. I explained the situation and the tight timescales, i.e. that the new flooring had to go in from 22 Feb to enable my move out of rented property to happen on time. A diagnostic visit was arranged for 19 Feb and I prayed that the problem would easily be solved by a replacement thermostat! Doug, the engineer, was there waiting for me at 7.30am on the 19 Feb and quickly established that the problem was somewhere in the floor of the large kitchen/living area. He brought in the heavy thermal imaging equipment and methodically scanned the area and in the last corner, close to the wall, found "the spot" - and showed me on his hand-held devise what he could see. He and Vicky then communicated and decided to do the repair job there and then because of the flooring installation being booked for Monday. Vicky emailed me an acceptance form to complete and submit and the work started. Doug started drilling into "the spot" in the screed and quickly handed me small chunks of burnt screed and then the offending wire. Further drilling was required to get back to wire on both sides that was sound, so that a link cable could be installed. The thermal imaging was then used again to prove to me that the surrounding wires were now generating heat and that the system was working again. The excavated channel in the screen was then filled with latex. Job done! I wish there was a 5 Star Plus category so that I could register what an exceptionally professional organisation UFH Services is. Vicky and Doug were such a pleasure to deal with from start to finish and I am SO lucky that my flooring installation can proceed as planned tomorrow. (Of course, the work was carried out with appropriate Covid-related social distancing and masks.)