Problem with underfloor heating in our ensuite bathroom. got our electrician in and fault diagnosed to be the heat mat :-(. Builder next call, floor will have to come up new mat, new tiles etc ££££££ OMG! If we can put people into space, control everything on our phones etc etc surely we can find a problem with my floor without all this aggravation! Call the supplier, yes we can ill get someone to call you, they will sort it. Next call Vicky from UFH, what a fantastic company. Vicky explained all the T&Cs and organised everything. As soon as I had filled in the form she sent me the appointment was made. Phone calls, emails and texts all the way from start to finish. Vicky was charming, efficient and very professional. On the day I had a message in the morning and as planned Vicky was on the phone confirming the engineer would be with me in an hour. 45 minutes later Doug arrived. What another star! Happy, efficient and again very professional. Within half an hour the problem was found. One tile removed, a new cable and joint to replace the problem and back up and running. Great service, people and a pleasure to deal with. Thanks Vicky, Doug and all at UFH. Highly recommended!