Cant fault the customer service once you actually get through to an agent however, call backs arent you strong point. Spoke to someone Friday night, who advised I'd receive a call in Saturday, didnt happen so I rang up, this agent then arranged call or email contact on Monday, also didnt happen so I called again today. Not happy with my renewal quote either. £60 more than last year despite moving to an area where crime rate is logged at 85% less than previous. Quotes elsewhere are £500 cheaper than what U Drive have quoted. Once again the customer service is brilliant once you speak to someone so I dont want my review to reflect badly on any of the 4 people I've spoken to between fri and mon. Special thankyou to whoever I spoke to on Saturday, I didnt catch his name but it felt like he did go out of his way to try and sort things for me.