"We organised a time to collect and we were asked if it could be later due to the person handing them over not being able to make it. Then he only allowed a short time to do the handover as he had to be elsewhere. My husband had struggled to find the place and I was contacted saying the guy was leaving as couldn’t wait. My husband managed to luckily get there. I was quoted an amount online but when they ring you they take extra upfront costs. It’s obviously a bit misieading as to what your required to pay."