Thank you for the feedback provided. We do apologise for the minor delay experienced on your recent journey, and as was transmitted to yourself at the time, the driver unfortunately experienced some delays while making his way to Southampton. Regrettably, he ended up being slightly late due to the traffic conditions at the time.
While we fully appreciate the situation at hand, we must express our disappointment towards the lack of any other aspect being presented in this review, which we feel was rather harsh taking note of the overall transfer at hand. Furthermore, our records show a delay of just under 20 minutes, having already departed the port by the time you state he arrived.
Regardless, we regret the outcome and that you felt the need to leave such a review, but do hope we can be of service again, to demonstrate that your assessment of our service is incorrect and based on an unfortunate delay.