Months after paying £400 we are still without the Satellite TV we asked for. Back in December of 2021 arranged for an engineer to set up Satellite TV. The engineer was not fit to do the job, could not pull the cables through without help, did not know how to setup to box himself and could not climb a ladder to mount the dish to the house. The dish ended up so low we almost have to duck past it to get to our side entrance and we had to workout the setup of the box together to get it working. A few days after the engineer left the satellite stopped working with no picture being received. Engaged in multiple phone calls in which we were told a engineer would be arranged to come out and fix the issue but given no date and no one ever arrived. Phoning back multiple times over the next couple weeks results in similar responses. We have tried emailing instead but other that sporadic replies and suggestions like un-plug and re-plug the box or turn it on and off again, try another box/cable, nothing has been done and months later (May 2022) we still do not have working satellite. We have paid more than £400 and have received nothing that seems to work, poor workman ship and dreadful customer service