I have ordered four products through Trouva so far and have been disappointed with my experience for two of them. One of my items didn't turn up. It wasn't until I chased Trouva to find out where it was, that they informed me that the item as was out of stock. They had already taken my money at this point, AND sent me any email to say my item had been shipped – when it clearly hadn't. On a separate occasion the product I received was different from what I had ordered. At first I assumed, I'd possibly selected the wrong option when ordering – however, upon checking my order and reviewing the description Trouva's website, I realised that the they have used the incorrect images to display the product. My wife has also ordered from Trouva and received damaged and dirty goods. And get's no response to her emails when she writes to complain. I will not be using this site again in a hurry!