The store I bought from (32 The Guild) was amazing but the process is too complicated - bought 2 jumpers using a discount code. Unfortunately, it was a brand I hadn’t shopped before and they were too big. You can’t change an item but have to return and reorder ....Losing the benefit of the discount code. I travelled an hour to the store to see if they had a medium - they had - but they wouldn’t exchange it either. So simply returned the items and started again - with the jumper in front of me that I wanted d to buy but couldn’t take with me! It’s too much hassle for customers and you incur delivery charges you could avoid.